Privacy Policy

This policy explains what personal information we collect through zynergysolutions.com and our sales process, why we collect it, how we protect it, and the choices you have. By using this website or sharing your details with us, you agree to the practices described here.

1. Information We Collect

• Details you give us directly name, phone/WhatsApp number, email, city and site address, monthly electricity bill or units, roof details and photos, and anything you include in a message typically submitted through our quote form, calculators, contact form, call or WhatsApp.
• Calculator inputs bill amounts, appliance loads and system preferences you enter into our solar tools, used to generate your estimate.
• Financing-related information if you ask about installments or bank financing, basic eligibility details you choose to share (e.g. employment type), which we pass to the relevant bank only with your consent.
• Technical data IP address, browser/device type, pages visited and referral source, collected via cookies and analytics (see Section 5).
• We do not knowingly collect data from children under 18; our services are for adults arranging solar installations.

2. How We Use Your Information

• To prepare your solar estimate, schedule your free survey and deliver your quotation.
• To process your installation, net-metering application (which requires sharing your details with your DISCO and AEDB) and warranty registrations with equipment manufacturers.
• To respond to enquiries and provide after-sales support.
• To send service updates about your project; marketing messages are sent only where you’ve agreed and always with an opt-out.
• To improve our website, tools and service quality through aggregated, non-identifying analytics.
• We do not sell your personal information to anyone.

3. When We Share Information

We share personal data only as needed to deliver our services: with your DISCO and AEDB for net-metering processing; with equipment manufacturers for warranty registration; with partner banks (e.g. Meezan Bank) only when you request financing and consent; and with service providers (e.g. hosting, analytics) bound to protect it. We may disclose information where required by Pakistani law or to protect our legal rights.

4. Data Security & Retention

We apply reasonable technical and organisational safeguards to protect your information, and restrict access to staff who need it for your project. We retain project records (including warranty and net-metering documentation) for the life of your system’s warranties, since they’re needed to serve you; enquiry data that doesn’t become a project is retained for a limited period and then deleted.

5. Cookies & Analytics

The site uses cookies and analytics tools (e.g. Google Analytics) to understand how visitors use our pages and tools, measure advertising, and improve content. You can block cookies in your browser settings; the site will still work, though some tools may not remember your inputs.

6. Your Rights & Choices

You may ask us to: access the personal data we hold about you, correct inaccurate details, delete data we’re not legally required to keep, or stop sending you marketing. Contact us at [email protected] or +92-332-0000661 and we’ll respond within a reasonable time.

7. Third-Party Links

Our site links to third-party sites (e.g. bank financing pages, manufacturer verification portals). Their privacy practices are their own; review their policies before submitting information there.

8. Changes to This Policy

We may update this policy as our services or the law change. The current version always lives at this page with its effective date; material changes will be highlighted on the site.

9. Contact

Questions or requests about your data are welcome reach us using the details below.